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'Cannot connect to FamilyProperty' error message when using the Smokeball integration

Updated

When you go into Smokeball and click on the Property or Parenting tab, you may see the below error message: 'Cannot connect to FamilyProperty' 

 
 
 
 

Steps to fix this issue:

  1. Go to your File Explorer and paste 'C:\temp' where you can see the home icon.
  2. Delete all of the items in this folder. They may look like the below.
  3. Go back into Smokeball and try accessing FamilyProperty through the tabs again. If you cannot access FamilyProperty after taking these steps, please reach out to the support team for assistance.